411 on 211

November 29, 2017 citizens academy
The app was to make it easier for those who may not be able to read or understand what is normally on the Public Assistance/211 webpage by providing simple buttons that could be pressed that links them to the appropriate Public Assistance Department. This would provide a better user experience without having to read or translate though the entire Public Assistance/211 web page. This would also be beneficial for those who are experiencing mental health issues or drug abuse where they would not necessarily want to figure out what they need to do to get help. They simply can press the appropriate button within the app or call 211.